This is an important question. Research from overseas has shown that many bamboo and timber flooring companies that were importing cheap bamboo flooring have gone out of business as a result of a range of issues such as poor quality and customer dissatisfaction. In the last few years there have been a number of local cases of this. As with other products you get what you pay for. That is why Bamboozle® only invest in the highest quality materials and installers. If you would like added peace of mind about our history and customer satisfaction, feel free to read some of our many customer testimonials. The livelihood of dozens of Australian families and hundreds of Chinese families depends on our success. That is motivation enough for us.